Contact Us - Davinchi.io

FAQ

Clients frequently ask

How long does it take to start accepting payments?

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We have direct, in-house underwriters who work on your file personally. They strive to fully understand your business so that we can tailor a merchant account specific to your needs and industry, meaning each file is different and some may take longer than others. However, we aim to meet your desired timelines with efficiency and urgency, knowing how important it is for you to start processing payments and growing your business as soon as possible. With the help of our experts, we aim to get your file completed and approved within 1-2 weeks. You may wonder why it takes this long. The reason is that we are setting up your account correctly from the start to prevent industry-known problems, such as having your funds held or your account shut down, due to not having a clear understanding of your specific business needs and goals.

What’s your pricing?

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This all depends on your file. Each account is different and this is important to have a processor who operates this way because every account has different risk tolerances due to their business type. Some may be low risk and some may be considered high risk so pricing needs to be adjusted according to risk exposure to be sure the issuing bank / Processor (DAVINCHI.IO) is making the appropriate margins to provide you with the best services such as payment tools, quick funding, reporting and dedicated support. Thats why when you hear of a processor having a flat fee for everyone you know you are likely losing out on saving money and or a better experience that is tailored to your industry and thus why you hear the horror stories of accounts being shut down or funds placed on hold. Already processing? We can take a look at your statements and industry and see if we can beat your existing rates!

How can I invoice my clients?

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We offer numerous methods for you to collect credit card payments from your customers, including sending invoices via SMS, email, dedicated payment landing pages, recurring billing portals, and direct integration into your website. Additionally, we enable you to take payments over the phone by manually entering card details or using a POS system to physically swipe a card in person with your customers. Let our experts know your needs, and we will have a solution for them.

What’s the difference between us and other payment processors?

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We are what is called an FSP (Full Service Provider), meaning we are the ones actually facilitating the payments with the issuing bank we partner with. This ensures you are not being brokered off to other payment processors/banks that may not have a solution tailored for your industry needs. You can have the confidence of knowing you're choosing a direct solution that will onboard, underwrite, integrate, and risk manage your account at every step of the process with our in-house teams. Every merchant account is unique, and we customize each one to your specific needs to help avoid the pitfalls of your funds being held or accounts being shut down. We communicate and underwrite you correctly from the start, allowing you to focus on growing your business instead of worrying about where your money is.

Am I high risk or a low risk merchant?

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The question "Am I considered high risk?" is significant in payment processing, influenced by factors such as poor credit, high chargeback rates, high refund rates, free trial offers, subscription billing, and industry examples like "gambling," "adult products," and "credit or real estate consulting." These all play a role in this classification. Understanding your industry is where our experts excel! We offer stable solutions for every legal business and specialize in high-risk industries to tailor a solution for your business's needs and growth. This enables businesses in challenging sectors to effectively navigate payment processing challenges, allowing them to concentrate on what matters most: growing their businesses.

How do I contact you if I have any questions or issues when I am live with your solution?

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We have a dedicated in house support team to assist you in any issues or problems you may have while processing with us. This is not a third party referral who has no direct affiliation with us. This is our dedicated experts that are their to solve your issues directly and ensure you have satisfaction at every step of your journey!

Do you offer a referral program?

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Yes we do! - Speak to one of our experts and they can explain how the process works to get you paid on clients that you send over to us that get approved and process with our direct stable merchant account solutions. We would love to partner with you as a sales agent for our team!

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Clients frequently ask

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